在21世纪之后，随着科技的进步，人们有了与以前不一样的沟通方式，其中就有手机与上网。更多的沟通方式意味着人们在面对会让人讨厌窘迫，或者有争议问题的时候可以不用面对面的讨论问题。After the beginning of the 21th century,with the more sophisticated technology,people have different communication ways comparing to past,phone and Internet are two of them.More communication ways meanpeople do not always deal with upsetting or controversial topics face to face.In my point of view,comparing talking upsetting or controversial topics via phone or voice message,text message or e-mail can reduce the embarrassment and calm each other.So I think text message and e-mail are better way than phone or voice message. 第一，讨论让人沮丧的问题得时候常常会让别人感到窘迫，这样的窘迫有可能会让话题更难进行下去，使得你原本是想解决什么具体问题的时候却不能解决，比如以前在我大学的时候，一个男生因为在聚会总讨论性骚扰的问题而被女生们讨厌，他随后想道歉，但是他又选择了打电话道歉，可是当女生听到了他的声音，就因为讨厌他的情绪而挂掉电话，使得他道歉没有成功。It is generally known that people will feel uneasy when talking about upsetting or controversial topics,usually the embarrassment impede continuing talking,make you fail in dealing with something.When I was still in college,there was a man hated by girls because of talking about sexual harassment.After the party,he wants to apologize via phoning to them,however,many girls heard his voice the sick feel make those girls hang up at once.Making his apologize to be unsuccessful.第二，发短信与email会使人感觉到轻松，会有一种与我聊天的那个人并不是让我upset或者窘迫的人，这样的感觉会让人感觉轻松使得交谈可以顺利完成。以前我有一个外国朋友，在中国来旅游，当地人因为不熟悉他们国家的礼仪，刚他感到似乎有种族歧视，这样他就非常不舒服，但是，后来当地人通过给他发短信，解释了这一切，他就释然很多了。Reading e-main or text message will relax people,by reading,people will feel that the man who send the message is not the one who upset me.This kind of feel will finally enable them continue their communication not just impeding it.Once I had a foreign friends named Brett,who came to china for vacation.When he came to my hometown because locals were not familiar to foreign etiquette,made him feeling that he was racial discriminated  which make him really unhappy.However,the locals explained it via text message,he felt relief a lot.虽然发短信解决问题是个比打电话解决upset和controversial更有效的方式，但是我还是觉得当面解决问题才是最有效的，因为当面解决问题的时候，别人会感到你的诚意，从而消除对你负面的影响，我认为打电话和发短信都是不够有诚意的行为，在现实生活中，我都是尽量避免的。To be honest,while sending text message or email is a better way to deal with upsetting or controversial topics than via phoning or  sending voice-message,I think the most efficient way to deal with it is face-to-face communication.Admittedly,talking face-to-face may make people embarrass,but,while talking face-to-face,people will feel your sincerity and finally eliminate your negative impression.No matter sending text message or phoning is not sincere enough,in reality,I always try to face-to-face communicate.总的来说，相比于打电话，我会更倾向于发短信。但是如果能当面解决，我认为当面解决才是最好的办法。In a sum,comparing phoning or sending voice message,I'd like to sending message to talk about upsetting or controversial topics.But if I can talk to them face-to-face,I will not send message or phone definitely.