回答： People may discuss upsetting or controversial problems with others face-to-face, using E-mail, texting messaging, using telephone voice-messaging and so on. I would like to using telephone or voice-messaging, because when I talk with someone, I will more likely to concentrate on what we are talking about, which will benefit me to deal with this trouble.

回答： First of all, upsetting or controversial problems are always time-consuming that usually need a lot of energy to cope with it. Therefore, if we don't deal with it promptly, we will have some serious consequence which may influence series of things that need to be done in time. In addition, such problems are also make us in dilemma. For instance, I have the problem that tofel test conflicts with my final examination at college, which really lead me into desperate. I must arrange my time in a reasonable way and also make a plan which I should keep strictly. To prepare these examinations, I have to give up the time for relax and face the computer to practice all day.

回答： When people discuss about such problems, firstly, they often confront circumstance that there are some misunderstanding between them. Sometimes, when we read some message which is not very specific, people will add some information on their own. However this behavior will result in various interpretations. The upsetting trouble will be more serious. Therefore, talking is the best way to tackle this problem. By using telephone and voice message, we can talk the questions about some details of our problem in time, which will lead to a efficient communication.

回答： In most cases, when we send E-mail or text message to others, the problem that we have is not emergent, because the other side will usually not see your problem immediately.

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